Return & Exchange Policy for OTS Meal Prep
Overview
At OTS Meal Prep, we prepare fresh, perishable meals made for customer pickup or delivery. Because our products are food items, we are unable to accept returns once an order has been received, picked up, delivered, or otherwise released to the customer.
For the safety of our customers and in accordance with food handling standards, all meal prep orders are considered final sale once prepared.
We want every customer to be satisfied with their order. If there is an issue with your meal, delivery, pickup, or order accuracy, please contact us as soon as possible so we can review the concern and determine the best solution.
Non-Returnable Items
Due to the perishable nature of our products, the following items cannot be returned:
Prepared meals
Meal prep packages
Subscription meals that have already been prepared
Custom meal orders
Promotional or discounted meal bundles
Opened, partially consumed, or improperly stored meals
Gift cards or digital certificates
We cannot accept returned food items for resale, replacement, or inspection once they have left our possession.
Order Issues
If your order is incorrect, missing an item, damaged during delivery, or does not meet the quality standards expected from OTS Meal Prep, please contact us within 24 hours of receiving your order.
To help us review your request, please include:
Your name
Order number or proof of purchase
A description of the issue
Photos of the meal, packaging, or concern when applicable
Requests submitted after 24 hours may not be eligible for a refund, credit, or replacement.
Refunds
Refunds are not guaranteed and are reviewed on a case-by-case basis.
A refund, store credit, or replacement may be considered if:
The wrong meal was provided
An item was missing from your order
The meal was damaged before or during delivery
There was a clear preparation or packaging error caused by OTS Meal Prep
Refunds are not available for:
Meals you did not like based on taste preference
Meals not stored or refrigerated properly after pickup or delivery
Orders that were not picked up during the scheduled pickup window
Incorrect ordering by the customer
Failure to update or cancel a subscription before the posted deadline
Meals consumed in full or mostly consumed
If approved, refunds will be processed back to the original payment method. Please allow several business days for your bank or credit card company to post the refund.
Exchanges & Replacements
Because our meals are perishable, we do not offer traditional exchanges.
If your order was incorrect, damaged, or affected by an error on our part, we may offer a replacement meal, account credit, or refund depending on the situation and product availability.
Replacement requests must be submitted within 24 hours of pickup or delivery.
Cancellations
Orders may be canceled only if the cancellation request is received before the meal preparation deadline.
Once an order has been prepared, it cannot be canceled, refunded, or exchanged.
For subscription orders, customers are responsible for updating, pausing, or canceling their subscription before the posted cutoff time. Orders already processed or prepared under a subscription are not eligible for cancellation or refund.
Pickup Orders
Customers are responsible for picking up orders during the scheduled pickup window.
Because meals are fresh and perishable, missed pickups are not eligible for refund or replacement. If you are unable to pick up your order, please contact us as soon as possible. We may be able to make alternate arrangements, but this is not guaranteed.
Delivery Orders
Once an order has been delivered to the address provided at checkout, it is considered complete.
OTS Meal Prep is not responsible for meals that are left unattended after delivery, delivered to an incorrect address provided by the customer, or not refrigerated promptly after delivery.
If there is a delivery issue caused by OTS Meal Prep or our delivery process, please contact us within 24 hours so we can review the matter.
Food Storage Responsibility
Meals should be refrigerated promptly after pickup or delivery.
Customers are responsible for following proper food storage, reheating, and consumption guidelines. OTS Meal Prep is not responsible for meals that spoil due to improper storage, delayed refrigeration, or failure to follow provided instructions.
Sale Items & Promotional Orders
Discounted meals, promotional bundles, special offers, and sale items are final sale unless there is an error or quality issue caused by OTS Meal Prep.
Gift Cards
Gift cards and digital certificates are non-refundable and cannot be exchanged for cash.
Need Help?
For questions about refunds, order issues, exchanges, or subscriptions, please contact OTS Meal Prep at:
Email:
Phone:
Address:
