Privacy Policy
Last updated: August 29, 2026
OTS Meal Prep (“we,” “us,” or “our”) operates otsmealprep.com and provides fresh meal preparation services to customers in Southern California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or subscribe to our meal prep services.
By using our website or purchasing our products, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
Information We Collect
We collect information you provide directly to us when you create an account, place an order, sign up for a subscription, or contact us for support.
Account information: Your name, email address, phone number, and password when you register for an account on our site.
Order information: Your billing address, shipping address, delivery instructions, order history, and meal selections when you place an order or subscribe to a meal plan.
Payment information: We do not store full credit card numbers on our servers. Payment data is processed securely through our payment gateway (Stripe) which handles card authentication and transaction processing. We retain the last four digits of your card and card type for order reference purposes only.
Subscription information: Your selected meal plan, delivery schedule, dietary preferences, and subscription status if you enroll in a recurring meal prep plan.
Communication data: Your name, email, and message content when you contact us through our contact form, email, or social media.
Automatically collected data: Your IP address, browser type, device type, pages visited, and referring URL when you browse our website. This information is collected through analytics tools and server logs.
How We Use Your Information
We use the information we collect for the following purposes:
Order fulfillment: To process your orders, prepare your meals, schedule deliveries, and send order confirmations and delivery notifications.
Subscription management: To manage your recurring meal prep subscriptions, process recurring payments, and send renewal reminders.
Customer service: To respond to your inquiries, resolve order issues, and provide support for your account.
Marketing communications: To send you promotional emails, special offers, and updates about new meal options, but only if you have opted in to receive them. You can unsubscribe at any time using the link in any marketing email.
Site improvement: To analyze website traffic, understand how visitors use our site, and improve our products, services, and user experience.
Legal compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website for the following purposes:
Essential cookies: Required for the website to function properly. These cookies enable shopping cart functionality, user authentication, and secure checkout processing. The website cannot function without these cookies.
Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data such as pages visited, time spent on the site, and referral sources.
Preference cookies: Remember your settings and preferences, such as your location and meal preferences, to provide a more personalized experience.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling essential cookies may affect website functionality, particularly the checkout process.
Third-Party Services
We share your information with the following third-party service providers who help us operate our business:
Payment processing: Stripe processes all credit and debit card transactions. Stripe’s privacy policy is available at stripe.com/privacy.
Website analytics: Google Site Kit and related Google analytics tools collect anonymous usage data to help us understand website performance. Google’s privacy policy is available at policies.google.com/privacy.
Shipping and delivery: Delivery service providers receive your name, address, and phone number to fulfill your delivery. We share only the information necessary to complete your delivery.
Email communications: Our email service provider processes transactional and marketing emails on our behalf. They do not use your data for their own purposes.
Spam protection: Automated spam detection services may review form submissions to prevent abuse of our contact and comment systems.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
Order records: Retained for a minimum of seven years to comply with tax and financial record-keeping requirements.
Account information: Retained while your account is active. You may request deletion of your account at any time, and we will remove your personal data within 30 days, subject to legal retention requirements.
Marketing data: Retained until you unsubscribe from marketing communications. Unsubscribing removes your email from active marketing lists immediately.
Communication records: Customer service communications and form submissions are retained for up to two years for quality and training purposes.
Your Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to know: You may request information about the categories of personal information we collect and how we use it.
Right to access: You may request a copy of the personal information we hold about you.
Right to delete: You may request that we delete your personal information, subject to legal exceptions.
Right to correct: You may request that we correct inaccurate personal information.
Right to opt out: You may opt out of the sale or sharing of your personal information. We do not sell your personal information.
Right to limit use: You may request that we limit the use of your sensitive personal information.
To exercise any of these rights, contact us at info@otsmealprep.com or 951-576-7575. We will respond to your request within 45 days. If you are a California resident, you may submit a request up to twice in a 12-month period.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure payment processing through Stripe, restricted access to customer data, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@otsmealprep.com and we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the “Last updated” date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
If we make material changes to our data practices, we will notify you by email or by posting a prominent notice on our website before the changes take effect.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
OTS Meal Prep
721 Nevada St, Suite 407
Redlands, CA 92373
Phone: 951-576-7575
Email: info@otsmealprep.com
